Why We Are Required to Use Surface Water: Subsidence

A recent University of Houston report shows parts of the Cypress Creek watershed in the Spring area have experienced significant subsidence, which can worsen flooding and change drainage patterns, as well as cause damage to property, pipes and roads. As of 2021, an average of 4.2 feet of land sinking has occurred in Spring over the last century, with most of the land movement occurring since 1987. This subsidence is due to population growth and development and the resultant pumping of groundwater from the area’s aquifers (large, underground water-bearing rock), which compacts sublayers of clay and silt in those aquifers. Today, about 70% of water usage in northern Harris County comes from groundwater pumped from the Gulf Coast Aquifer System.

To prevent subsidence from worsening in northwest Harris County, the North Harris County Regional Water Authority (NHCRWA) treats Lake Houston water and turns it into drinking water for municipal utility districts, including Harris County WCID 114 (the District). The NHCRWA is required to reduce groundwater pumpage to no more than 40% of the area’s total water usage by 2025. In this regard, the NHCRWA is in the midst of a $1.4 billion expansion to its Water Purification Plant in Humble which, upon completion in 2024, will increase treated water capacity from 80 million gallons per day to 400 million gallons per day.

But construction, maintenance and operation of NHCRWA’s treatment and distribution facilities don’t come cheaply: By far the largest part of your monthly water bill is to reimburse the District for the cost of water delivered to it by the NHCRWA. And the District doesn’t have a choice—it is mandated by law to use surface water provided by NHCRWA which, in the long run helps reduce subsidence but, in the short run, is hard on our wallets.

NEW Payment Options Available

Posted: January 14, 2022

Harris County WCID 114 has teamed up with First Billing Services to provide more payment options to our customers.  You can pay by credit card, debit card or eCheck.  Visa, MasterCard, Discover, and Amex are all accepted.

First Billing Services assesses a fee of 3.99% for each Credit/Debit card and 99¢ fee for each eCheck transaction.

  • Web Payments: Log onto https://eaglewater.firstbilling.com to access the online portal. Register your account OR pay as a guest!
  • Live Agent Assisted Payments: Call 855-270-3592 for live agent assistance.
  • Automated Phone Payments: Call 855-591-3498 and follow the prompts to listen to your balance and make a payment. This service is available 24/7.
  • Text & Pay: Register your account via the online portal to sign up for Text & Pay.
  • Direct Payment Plan (Automatic Monthly Payments): Log in online OR contact First Billing at 855-270-3592 to sign up for automatic payments. Each month, you will receive emails confirming the payment was successful.
  • E-Billing: Log in online OR contact First Billing at 1-855-270-3592 to sign up for e-billing.
  • Online Bill Pay: You may continue to pay your bill online through your bill payment service.
  • U.S. Postal Service: As always, you may mail your payment with the coupon in the return envelope provided with your billing statement.

Mailing address: Eagle Water Management • P.O. BOX 12149 • SPRING, TEXAS 77391

The above options are not available for returned payments/checks or terminated-service payments. Customers with returned check, returned account fund items and terminated service must come to the Eagle Water Management office located at 5118 Spring Cypress Road, Spring, Texas 77379 with a cashier’s check or money order to settle their accounts.

Please note that neither the District nor the Providers listed above will be responsible for your payments being late.  Should you have any questions regarding the payment options, please call 281-374-8989.

For more information or assistance with registration:

Call First Billing Services at 1-855-270-3592 or log onto https://eaglewater.firstbilling.com